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Frequently Asked Questions



I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem?

There can be a number of reasons why you cannot send, as described here. But most likely, and especially if you are a dialup customer or have been with Earthnet for many years, you might be using an outdated Outgoing mail server. Earthnet's outgoing server now requires SMTP authentication, and is named

Click on your email program to find out how to update your outgoing mail server:

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How do I change my DNS servers addresses?

The procedure depends upon your operating system and your type of connection.

To change your DNS settings directly on your computer's connection settings, click on the appropriate link underneath.

If you have entered your DNS settings into your DSL modem, click on your type of modem below.

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Can I check my Earthnet email from the library or the local cyber cafe?

Yes, but in most cases, only the messages you haven't already seen on your regular computer.

All you need is an Internet connection and a web browser (such as Internet Explorer, Netscape, Safari, Firefox, etc.). You will be using our web based email program called Webmail. Just open your web browser, and type in the address bar:, then log in with your username (the first part of your email address) and your password. Click here for detailed instructions.

Please note: depending on how your home computer's email program is set up, you might not be able to see from webmail the messages that you have already received on your main computer. But you should still be able to see the messages you haven't retrieved on your main computer yet, and to send out messages. To make sure that you will be able to see the new messages, please turn off your main computer before you leave.

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What is the difference between IMAP and POP3?

In a nutshell:

POP3 works great when you use only one computer, it's fast and easy. IMAP works great for people on the go who use different computers from different locations to check their mail.

Read more about the difference between POP and IMAP here.

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How can I check my account information?

Go to the website, and click on the Account Login button in the upper right-hand corner of the page, then enter your username and your password to log into your account information. From there, you can check information pertaining to your contact information, your services, your billing, and you can also update your information, when applicable.

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