System Administration
Our system administration services provide support for tasks that could occur any time of the day or night. These services could be operational in nature or require intense engineering resources for specific task performance.
OS Support Services
We offer the complete technical support resources required to support the operating system utilized on the customer’s server. We will place service calls to vendors, log problems using our problem management system and monitor the problem through resolution. This service includes installing necessary cumulative maintenance, tape rotation, applying emergency fixes or installing version or release upgrades for the operating system software. We have expertise in providing these services for most operating systems, including NT, Linux, BSD, UNIX, AIX, HP-UX, Solaris, and more.
Event Scheduling
This service enables the customer to specify events or tasks that are to be performed at specific time intervals. We initiate the tasks and monitor their completion. We also have the ability to execute a series of events where we verify that intermediate results have been obtained before the next in the series is started.
Common events scheduling tasks include production processing control or job scheduling including daily weekly and monthly backups.
System Backups
We offer complete backup services including daily, weekly and monthly backups. We proved Network Attached Storage (NAS), as well as DVD and Tape facilities. These services are provided according to the customer’s specified plan, including unique labeling and storage requirements. After a backup task is completed, we verify that the system has been restarted and is operational. We also offer to provide complete system recovery as needed.
Hands-On Support
We offer hands-on support for our customers at their request so that we can provide any services that must be executed at the location of the server. These services allow our technicians to be the customers’ hands and eyes, instead of the customer performing these services. We often include a base level of support that the customer can use each month at no additional charge. After the utilization of the monthly allocation of hands-on services, we bill the customer at hourly rates that vary depending on the type of service provided.
Hands-on support can be required with application upgrades that require the completion of an onsite installation and verification process. We also provide cold-boot and reboot procedures. Rebooting can be required for application maintenance or as a part of the customers’ troubleshooting procedure. As we reboot a server, we watch for messages that appear during startup and relay those messages to the customer.