Earthnet Customer Support

We pride ourselves on providing accessible, concierge style customer support.

• 24/7, US based customer support
• Standard hours of operation are from 9am – 5pm, Mon – Fri MST
• Colocation customers have 24/7 keycard access

For Immediate Technical Support

If you have Century Link as your internet provider and you are unable to access webmail, you will need to change your IPv4 settings on your computer to force it to use a public DNS server such as Google. 8.8.8.8 and 1.1.1.1 are DNS IP addresses that will give you the correct IP address for webmail.earthnet.net.  3/21/20 9:30am

The issue with receiving emails that was occurring has been fixed.  If you use our webmail system to check your email, you will need to reboot your computer if you are unable to connect to it.  3/20/2020 2:10pm

(303) 546-6362
help@earthnet.net

• Support Center / FAQs
• Open Trouble Ticket
• Request a Work Order
• Issues Sending Mail
• Issues Receiving Mail
• Technical Support

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