Issues Receiving Mail

Name:

Operating System:
Windows 10Windows 8.1Windows 7Windows XPOlder WindowsMac OSXMac OS9Older Mac OSUnix & Other OSesSmart Phone / Tablet

Email Program:
Outlook 2013Outlook 2010Outlook 2007Outlook 2003Outlook ExpressOlder OutlookWindows MailThunderbirdApple MailEarthnet WebmailOther (Unsupported)

Full Sender Email Address:

Approximate Date & Time:

Did the sender receive a bounce message?
YesNoI Don't Know

Make sure they forward the bounce message with the full headers ( How to. )
If not, did you have the sender retry sending the message?
YesNo

Have you received other emails since the incident?
YesNo

If not, have you tried restarting your computer?
YesNo

Are you getting an error message when you try to receive mail?
YesNo

Error Message:

Additional Comments and Details:

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