Technical Support - Main Page

If you have a specific question, please use our search feature to find the most appropriate solution, otherwise, please browse the different categories below:

Current Issues

• How to update your DNS servers addresses
• Earthnet new spam filter
• Issues sending mail? Try using relay.earthnet.net on port 80
• How to automatically delete blacklisted emails
• How do I setup my iPhone to send/receive Earthnet email?
• How do I update my dialup settings for the new provider?
• How do I setup DSL on a Zoom modem?
• How do I setup DSL on a 2Wire 1700HW modem?
• How do I use the address book in webmail?
• How do I use Webmail?
• How do I open an attachment with webmail?
• How do I setup a vacation notice?
• How do I change my password?
• Eudora is rejecting the server's SSL certificate, HELP!
• I cannot send mail anymore...
• What is the email quota all about?
• How do I clean up my inbox?
• My email program is configured to leave copies of the messages on the server, how can I change that?

E-mail

• Earthnet new spam filter
• How to automatically delete blacklisted emails
• iPhone Email Setup
• Issues receiving mail - online report form
• Issues sending mail - online report form
• Issues sending mail? Try using relay.earthnet.net on port 80
• Using a different ISP and can't send mail? Check port 25...
• Why am I getting so much spam? How can I avoid it?
• Quick Email settings reference sheet
• How to forward an email including the full message headers
• How to set up a new email account
• How to update your outgoing mail server
• E-mail troubleshooting and common problems
• How to allow attachements to be opened
• How to use Webmail
• How do I use the address book in webmail?
• How to set up a vacation notice
• How to change your password
• What is the difference between POP3 and IMAP?
• How to manage your spam filter
• General Email FAQ's
• Spam and viruses FAQ's
• More about E-mail...

DSL

• DSL Quickstart Guide (Actiontec Modems)
• How to configure your modem
• How do I setup DSL on a Zoom modem?
• How do I setup DSL on a 2Wire 1700HW modem?
• Quick DSL reference sheet
• How to unpack and connect your modem (Actiontec Modems)
• Basic DSL troubleshooting (Actiontec modems)
• How to change your username and password (Actiontec Modems)
• How to update your DNS servers addresses (Actiontec Modems)
• How to turn on Wireless (Actiontec GT701W only)
• Actiontec GT701 Firmware Fix (for secure sites access problems)
• More about DSL...

Dialup

• How to update dialup settings for the new provider
• How to setup your dialup connection
• How to find dial-up access numbers
• How to find out if you have a dialup modem (Windows)
• How to make your dialup connection your default connection (Windows)
• More about Dialup...

General

• How to do a traceroute
• How to change your DNS server
• How to view your account information
• How to move your settings to a new computer
• How to set your own web browser home page
• How to clear your web browser's cache, cookies and history
• How to get rid of spyware
• What is my username and password?
• More General...

FAQ's

• I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem?
• My connection is working, but I have trouble displaying web pages sometimes. What can I do?
• How can I determine the speed of my connection?
• I have a DSL connection with Earthnet, and I am going on a trip, can I use my account to dial up from my laptop?
• Can I check my Earthnet email from the library or the local cyber cafe?
• What is the difference between IMAP and POP3?
• Do you have a 1-800 toll free dialup access number?
• More FAQ's...

Non-technical Issues

• Earthnet Terms of Service
• Earthnet Acceptable Use Policy
• Earthnet Cancellation Policy
• I want to cancel my account, what do I need to do?
• I need to cancel my Internet access account with Earthnet, but I would like to keep my email address. How do I do this?
• Do you have an emergency tech support number outside business hours or during the week end?